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FAQ

HOW DO I RESERVE A BIKE?

Click here and select the dates you are interested in. Select the bike you like from the list of available bikes. You will be asked to login or sign up. Sign up is easy with few essential details like email address and phone number. After that, reconfirm your selected bike, dates and pickup location and you will be taken to the payment gateway. Your reservation is confirmed after you make the payment.

FROM WHERE DO I PICK UP THE BIKE?

You can pick up the bike on the day of your reservation from the selected location. The address will be mentioned in the confirmation email.

WHAT ARE THE DOCUMENTS THAT I NEED TO SUBMIT TO TAKE THE BIKE?

The following would be the documents that need to be submitted for renting the bike

Valid Driving License to ride a motor-cycle with gear in India. For international visitors, a valid driving license from their home country with International Driving Permit is necessary along with a valid Visa. Original to be brought, copy will be retained for record

Any two of the following

Aadhar Card or passport or swipe your credit card on our EDC machine for Rs.1. The credit card should be in your name.

WHEN DOES MY ORDER GET CONFIRMED?

Your booking will be confirmed on receipt of payment. You will receive an email from Borntoride confirming your booking and the address of the pick up location.

WHAT IS THE CANCELLATION POLICY?

If you cancel the booking the refund would be made as per the following schedule- i. Less than one week – No refund ii. One week to two weeks – 50% refund. iii. More than two weeks – 95% refund. If we cancel the booking due to break down, non-availability of the bike or any other reason then we provide 100% refund of the rentals received.

IS THERE ANY LIMIT ON THE AGE OF THE RIDER?

Yes, the rider has to be at least 21 years of age to ride the bikes.

ANY OTHER CONDITIONS TO RENT THE BIKES?

Yes. We require our riders to wear close toe shoes when they ride the bike.

The Government of India has made it mandatory for the pillion rider to wear a helmet as well.

IS FUEL INCLUDED IN THE TARIFF?

No, fuel is not included in the rental. We give the bikes to you with a full tank and accept them back with a full tank.

IS THERE ANY LIMIT ON THE NUMBER OF KILOMETRES THAT I CAN RIDE FOR A DAY?

No

IS THERE ANY DEPOSIT THAT I HAVE TO PAY?

Yes. There is a Rs. 5000 deposit the for the Royal Enfield and KTM and a Rs. 20,000 deposit for the Harley Davidson and Triumph.

DO YOU HAVE LATE RETURN PENALTIES?

Yes. Penalty for delayed return is one day’s rent. All bikes need to be back at the agreed upon time and date.

WHAT IS THE PROCESS TO CANCEL MY BOOKING?

Please call us on our helpline or mail us at reservations@borntoride.co.in, referring to your booking ID. The refund would be as per the cancellation policy.

HOW LONG WILL IT TAKE TO GET THE REFUND IF ANY?

The refund will take up to 7 working days after getting an approval for refund and receiving your bank details.

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